A 50% deposit is required on all purchases made to order. Once your box/boxes have been made the final payment will be required upon which your purchase will be sent to the agreed address.
Boxes purchased from stock require full payment at the time of order.
Our preferred method of payment is credit card by phone or a bank transaction. Alternatively we accept cheques which will be drawn in Pounds Sterling. Cheques and money orders must be cleared before we can send the goods.
Tariffs, Taxes & VAT
All prices on our website are in Pounds Sterling and include UK sales taxes (VAT @ 20%).
If your order is being delivered outside of the European Union (EU) then the VAT will be deducted. Please note that if your order is delivered outside of the European Union then the receiver of the goods may be asked to pay their country’s import duty and/or local sales tax. Please check with the relevant country’s customs for possible charges before ordering as it is the recipient’s responsibility to pay for these charges.
We accept Pound Sterling.
Invoices & Receipts
A receipt for the deposit will be sent to the purchaser. It will be followed by an invoice for the remaining balance once the box/boxes have been made. We will send the receipt for the final payment along with box/boxes.
If your box/boxes are being delivered as a gift we can send the receipt direct to the purchaser upon request.
Returns & Exchanges
We offer a 14 day Returns and Exchange Policy, except on bespoke items. If you are unhappy with your purchase in any way then please inform us at firstname.lastname@example.org You will
then need to send it back to us unused, undamaged and in its original packing for an exchange or full refund, excluding shipping costs. We are sorry but we do not offer exchanges or refunds on bespoke items, as they are handmade to order.
Unless goods are faulty or incorrect, you will be responsible for the cost of returning the goods to us.
We take good care in our packaging and ensure our goods are well protected so they arrive in perfect condition. However, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. In the unlikely case you receive damaged goods, please let us know immediately. Retain all relevant documentation so that we can make
an insurance claim against the carrier's insurers. If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
We are not responsible for any damage which occurs after the goods have been signed for. If damage does occur we are happy to try and fix it but it may be at a cost to the consumer depending on the extent of it. In this case postage costs will be the responsibility of the consumer.
As our products are made from wood we are not able to guarantee your purchase will exactly match the photos or drawings on this website. It’s only natural to get slight variations when working with wood but we ensure we choose the best veneers/timbers we can to match.
We are a family run business and strive to offer a helpful and friendly service. Whether it is a general enquiry or if you have any questions/queries on any of the above please don’t hesitate to get in touch.
You can email us at email@example.com or alternatively phone us on +44 (0) 1725 513518. Please leave a message if it is out of workshop hours and we will get back to you as soon as we can.